Advice Hub – Tenants

Get the answers to some of the most frequently asked questions from our tenants.

What will happen to my deposit?2020-07-15T12:55:22+01:00

Landlords and letting agents are required to register your deposit with an approved Tenancy Deposit Scheme. You will receive details of the scheme, explaining where your deposit is held.

Can I decorate or make changes to the property?2020-07-15T12:33:25+01:00

In most cases, a tenant can only decorate or make changes to the property with the express permission of the landlord. We recommend receiving this permission in writing.

What is a tenancy agreement?2020-07-15T12:29:57+01:00

A tenancy agreement is a contract signed by both the tenant and the landlord. It outlines all the rules to which both parties must comply.

Do I need to show ID?2020-07-15T12:28:47+01:00

As part of the referencing process and in order to satisfy Right to Rent legislation we will need to check certain ID and confirm a tenant is who they say they are. We will require a proof of residency (such as a recent utility or council tax bill) and proof of ID (passport and driving licence) for all individual proposed tenants.

What does a reference involve?2020-07-15T12:28:04+01:00

Referencing is nothing to worry about. Tenants applying to rent need to give details of their employer and income, their previous address, and some bank account details. These will be checked to ensure they are able to commit to monthly rental payments.

Why do I need references?2020-07-15T11:49:53+01:00

The landlord needs to be sure that that their tenant won’t have any problems paying the rent on a monthly basis and that the tenant will take good care of their property.

When Will I Get My Deposit Back?2020-08-03T11:43:19+01:00
Do I Need House Insurance?2020-07-15T13:00:24+01:00

Home insurance isn’t a legal requirement, but it’s always a good idea to protect your contents with a “Contents Insurance Policy”.

What Deposit Do I Have To Pay?2020-07-15T12:52:19+01:00

The deposit you are required to pay varies from property to property – based on the monthly rent value. For an exact quote, please contact us.

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mimi testimonial


“Stone Assured have been managing our property for 3 years. At the time we had a tenant who was an acquaintance who stopped paying us rent. They sorted it all out for us and have been brilliant since. They have taken away all the worries and troubles of managing the property ourselves. Highly recommend them.”


“I’ve been a tenant of stone assured for the past 4 years I found the staff really helpful and made moving easy”

“Whilst being in the property they have addressed any issues I’ve had with professionalism and a quick response I couldn’t recommend a better agency.”

karla testimonial


“Amazing service provided from day one of viewing the property with very reasonable rates and no hidden costs.”

“I have now been in tenant in my property for nearly a year and have had no issues with the house or when needing to contact Rosie and the team.”

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